Last updated: December 2025|Source: TechForce Foundation, ATRI

Workforce Dynamics

The petroleum equipment service industry faces a critical technician shortage. For those entering the field, this means unprecedented job security and rising compensation.

642,000
Technician Shortfall
Transportation technicians by 2024 if trends continue
Source: TechForce Foundation
65.5% of maintenance shops
of Shops Understaffed
Nearly 1 in 5 mechanic positions
Source: ATRI 2025
$62,000
Average Salary
Rising faster than inflation
Source: Glassdoor

"We used to have 6 months of backlog on new hires from the trade schools. Now we wait 6 months and still can't fill positions."

Regional Service Manager
Oklahoma petroleum service company

"The guys who really know this equipment are retiring. Their knowledge walks out the door with them."

Training Director
National equipment manufacturer

"If you want job security, become a petroleum equipment technician. Youll never be unemployed."

Career Counselor
PEI Member Company

Why the Shortage Exists

1
Aging workforce
Many techs in their 50s approaching retirement with no replacements
2
Declining tech school enrollment
Trade schools seeing fewer applicants for automotive/petroleum programs
3
Young workers unaware of opportunity
High school guidance counselors push college over trades
4
Competition from other trades
HVAC, auto repair, trucking all competing for same talent pool
5
Pandemic disrupted training
COVID-19 delayed certification programs and apprenticeships

Impact on the Industry

Longer wait times for repairs
Rising labor costs
Pressure on existing techs (burnout)
Rural areas hardest hit
Compliance delays

Salary Range by Experience

Experienced
3-5 years experience, multiple certifications
$55,000 - $75,000
Annual salary
$40K$60K$80K$100K
Hourly Range
$25-$35/hr
Overtime
Common due to understaffing
Signing Bonuses
Increasingly offered by service companies
Common Benefits:
Company vehicle (common)Tool allowancesHealth insuranceTraining/certification paidOn-call bonuses

Career Progression Path

0-2

Entry Technician

$40,000-50,000

Basic dispenser repair, filter changes, routine maintenance

Next step: Get certified in Gilbarco or Wayne systems

2-5

Certified Technician

$55,000-70,000

Full dispenser diagnostics, ATG basics, EMV troubleshooting

Next step: Add ATG certification, specialize

5-10

Senior Technician

$70,000-85,000

Complex diagnostics, compliance testing, training juniors

Next step: Supervisor role or specialty expert

10+

Specialist/Supervisor

$80,000-100,000+

Team leadership, major projects, account management

Next step: Operations management, consulting

Skills for the Future

The role of petroleum equipment technician is evolving. Tomorrow's techs need more than wrench skills.

Emerging Skills Required

Network/IT troubleshooting
POS systems, cloud connectivity, remote monitoring
EV charger maintenance
Growing segment, different skill set required
Data analysis
Reading ATG logs, trend analysis, predictive maintenance
Software configuration
POS updates, firmware management, system integration
High-voltage electrical
EV chargers require 480V expertise (vs 120V pumps)

Service Model Evolution

Remote Diagnostics First
Troubleshoot remotely before dispatching
Impact: Reduces service calls by 25-40%
Preventive > Reactive
Scheduled maintenance reduces emergencies
Impact: More predictable workload, less burnout
Multi-Skill Technicians
Combined dispenser + IT + electrical skills
Impact: Higher value per tech, better compensation
Consolidation of Service Providers
Larger service companies acquiring smaller
Impact: More standardization, career ladder opportunities

The Vigilith Opportunity

"The manual ends when the problem doesn't match the flowchart — at that point, it's the tech's experience that prevails."
The Gap
Tribal knowledge locked in aging workforce. No good knowledge base exists.
The Solution
Capture expertise in searchable, accessible format. AI assist for diagnostics.
The Model
Tech autonomy through knowledge, not dispatcher micromanagement.
Be Part of the Solution - Share Your Knowledge

Recruitment Challenges

Perception problem
Gas station work seen as low-status despite high pay
Geographic distribution
Techs needed everywhere, training concentrated in cities
Physical demands
Outdoor work in all weather, heavy lifting, on-call hours
Training investment
$5,000-15,000 to fully certify a new technician
Turnover to competitors
Once trained, techs are poached by competitors offering more

Retention Strategies

Competitive compensation
Regular market rate surveys, signing bonuses, retention bonuses
Career development
Paid certifications, clear advancement path, mentorship programs
Work-life balance
Rotating on-call schedules, predictable routes, territory ownership
Technology tools
Good diagnostic tools, reliable vehicles, mobile tech support
Company culture
Recognition programs, team events, ownership mentality